Is this a monthly SaaS subscription?

No. You pay a one-time deployment fee. The only recurring cost is a small annual infrastructure fee ($199–$390/year depending on plan) — which covers hosting, monitoring, and maintenance. There is no monthly SaaS subscription from us, ever.

What is the annual infrastructure fee for?

The annual fee covers your dedicated server hosting, workflow uptime monitoring, bug fixes, system maintenance, and access to future updates. It keeps your AI system running reliably without you needing to manage any technical infrastructure.

How does Add to Cart inside chat work?

When the AI recommends a product, customers see an Add to Cart button directly inside the chat window. Clicking it adds the product to their WooCommerce or Shopify cart without leaving the conversation — reducing drop-offs and friction at the buying stage.

How does the lead follow-up sequence work?

When a visitor leaves their name, email, and interest inside the chat, it is automatically saved to your Google Sheet. Every 30 minutes the system checks for new leads and triggers a 3-email follow-up sequence — at 24 hours, 48 hours, and 72 hours. You also receive a weekly performance report in your inbox.

Where is my store's data hosted?

Your AI workflows run on ShopHelp's privately managed server infrastructure — not on a shared SaaS platform. Your store data, customer interactions, and API keys remain under your ownership at all times. We manage the technical infrastructure; you own everything else.

Why not just use a SaaS chatbot like Tidio or Intercom?

SaaS tools charge monthly forever — typically $50–$300/month — and limit what you can customize. ShopHelp is a one-time deployment with full workflow customization, private hosting, and your own API billing. After 12 months, most stores save significantly compared to any SaaS subscription.

Who is this NOT a good fit for?

ShopHelp is designed for stores doing at least $5k–$10k/month in revenue. Very early-stage stores with low traffic may not see strong ROI from cart recovery and lead follow-up automation immediately. If you are not sure, book a free consultation — we will tell you honestly if it is the right time.

What do I need to provide to get started?

You provide your OpenAI API key and temporary access to your store's API (WooCommerce or Shopify). We handle all setup, configuration, testing, and deployment. No coding or technical work is required from your side — we manage everything.

How quickly will I see results?

The AI goes live within 48 hours of deployment. Most stores see chat engagement and lead capture immediately. Cart recovery and follow-up revenue typically becomes measurable within the first 30 days, depending on your store's traffic and abandonment rate.

Which countries do you currently serve?

We currently work with Shopify and WooCommerce store owners across the US, Canada, UK, Australia, and Singapore. If your store is based in a different country, feel free to book a free consultation — we will let you know if we can fully support your setup.

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