Privacy Policy

ShopHelp (“we”, “our”, or “us”) operates the website https://shophelp.chat/ (hereinafter referred to as the “Service”). This Privacy Policy governs your visit to https://shophelp.chat/ and explains how we collect, use, protect, and disclose information that results from your use of our Service.

We use your data solely to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Use of Google APIs

ShopHelp’s use and transfer of information received from Google APIs to any other application will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. Restriction on the Use of Data from Google Workspace APIs

We affirm our strong commitment to responsible data use. No data obtained from Google Workspace APIs is used to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models. This ensures maximum user data privacy and regulatory compliance.

3. Information We Collect

3.1 Google User Data

To enable specific features of our chatbot, we may access limited Google user data with your explicit permission. This may include:

  • Email metadata and content

  • Calendar events

  • Contact lists

4. How We Use Your Information

We use the collected information strictly to:

  • Provide chatbot functionality

  • Automate email or calendar-related responses

  • Improve your experience within your self-hosted chatbot instance

We never use your data for training any AI or ML models.

5. Data Protection

We use strong technical and organizational safeguards to ensure your personal information is protected. This includes:

  • End-to-end encryption of data in transit and at rest

  • Access control and secure authentication

  • Regular security audits and patching

6. Data Retention and Deletion

  • Your Google user data is retained only as long as needed for providing service.

  • Inactive data is automatically deleted after 90 days.

  • You may request deletion at any time by contacting us.

  • No data is retained without your clear permission.

7. Sharing of Information

We do not sell, share, or disclose any of your personal or Google user data to third parties unless:

  • You explicitly consent

  • It is required by applicable law

8. Use of Google APIs

Our application fully complies with Google API Services User Data Policy, including all limitations under the Limited Use clause.

9. Your Rights and Choices

You may:

  • Access the information we store about you

  • Request corrections

  • Request data deletion

  • Withdraw data access consent anytime

To exercise these rights, please contact: support@shophelp.chat

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

Last Updated: July 6, 2025